Return & Refund Policy

Return & Refund Policy – Ownza (Premium Line)

At Ownza, we take immense pride in offering premium-quality apparel and lifestyle products. Every item in our collection is crafted with utmost care, attention to detail, and superior materials, embodying the elegance and excellence of our brand. While we do not offer direct refunds, we do facilitate exchanges or store credit under clearly defined conditions to ensure a smooth shopping experience.

 

 

1. Return & Exchange Eligibility

We accept return or exchange requests only if the following conditions are met:

  • The product delivered is damaged, defective, or incorrect.

  • The issue is reported to us within 24 hours of delivery along with required proof.

  • The item is unused, unworn, unwashed, and returned in original packaging with all tags intact.

 

 

2. Mandatory Unboxing Video Protocol

To ensure authenticity and quick resolution, it is mandatory to submit an unboxing video for any return or exchange request involving damage or defect.

The video must:

  • Begin before the package is opened, showing the sealed box clearly.

  • Continue uninterrupted through the entire unboxing.

  • Clearly display the defect or issue for our verification team.

⚠️ Please Note: Requests without an unboxing video will not be eligible for return or exchange.

 

 

3. Items Not Eligible for Return or Exchange

To maintain our quality standards, we cannot accept returns or exchanges under the following conditions:

  • Slight color differences due to photography or screen resolution.

  • Customized, personalized, or made-to-order items.

  • Items that are worn, washed, altered, or damaged post-delivery.

  • Requests made after the 24-hour reporting window.

 

 

4. Store Credit / Exchange Process

  • Once the returned item is received and inspected, we will notify you of the approval status.

  • If approved, a store credit or replacement will be issued.

  • Processing time: 7–10 business days from the date of receipt.

 

 

5. Cancellation Policy

  • Orders may be canceled within 6 hours of placement by contacting our support.

  • Cancellations after processing or dispatch are not permitted.

 

 

For any concerns or return-related support, please email us at:
 📧 ownzaofficial@gmail.com

Thank you for choosing Ownza– Style that Speaks, Comfort that Lasts.